Refund & Return Policy

At stylitex.shop, we strive to ensure customer satisfaction. Please read our refund and return policy carefully before making a purchase.

1. Returns

We accept returns under the following conditions:

  • Return request must be made within 7 days of delivery
  • Items must be unused, unworn, and in original condition
  • Original tags, packaging, and invoice must be included

To request a return, contact us at:

📧 stylitex84@gmail.com
Please include your order number and reason for return.

2. Non-Returnable Items

We do not accept returns for:

  • Items marked as Final Sale
  • Used, worn, or damaged items (not due to our fault)
  • Items returned without original packaging
  • Customized or personalized products (if applicable)

3. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery
  • Provide clear photos and order details

After verification, we will offer a replacement or refund.

4. Refund Process

Once we receive and inspect the returned item:

  • You will be notified via email regarding approval
  • Approved refunds will be processed to your original payment method
  • Refunds may take 5–10 business days depending on your bank/payment provider

5. Shipping Charges

  • Original shipping charges are non-refundable
  • Return shipping costs are the customer’s responsibility, unless the item is defective or incorrect

6. Order Cancellation

  • Orders can only be canceled before shipment
  • Once shipped, cancellation is not possible, and the return process must be followed

7. Contact Information

For any return or refund-related queries:

stylitex.shop
Owner: Basanti Kapadia

📧 Email: stylitex84@gmail.com
📞 Phone: 06546 227 676

Address:
Krishnapuri Lane No. 2
National Highway 100, Hirabag
Hazaribagh, Jharkhand – 825301
India